2know.me Privacy Policy

Last Updated: July 31, 2025

At 2know.me, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our website, platform, and services (collectively, the “Services”) to create personalized landing pages for visual resumes and professional portfolios. By using our Services, you consent to the practices described in this policy. If you have questions or concerns, please contact us at [email protected]. We may update this policy periodically, with changes posted on this page and, where required, notified via email or website notice.

1. Information We Collect

We collect information to deliver, personalize, and improve our Services for students, professionals, and institutional partners (e.g., colleges). The types of information we collect include:

• Personal Information: When you create an account, purchase a plan (Personal or Professional), complete a survey, or contact us, we may collect:
  • Contact details (e.g., name, email address, phone number).
  • Account credentials (e.g., password, which is encrypted).
  • Resume or portfolio data (e.g., education, skills, work experience, images, videos, or headshots) provided via file uploads or text input.
  • Billing information (e.g., payment method, billing address) for paid subscriptions.
• Usage Data: We automatically collect information about your interactions with our Services, including:
  • Device information (e.g., IP address, browser type, operating system).
  • Website activity (e.g., pages visited, time spent, template selections).
  • Analytics data (e.g., page views, click-through rates) to track engagement with your landing page.
• Partner Information: For school partnership inquiries, we collect institutional details (e.g., school name, contact person, email) to facilitate collaboration.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance functionality, analyze usage, and deliver personalized features (e.g., remembering your preferences). Cookies may include:
  • Essential cookies for account login and session management.
  • Analytics cookies to monitor platform performance.
  • Marketing cookies (with consent) for personalized promotions.

You can manage cookie preferences through your browser settings or our cookie consent tool.

2. How We Use Your Information

We use your information to provide, maintain, and enhance our Services, ensuring you can create and share professional landing pages. Specific uses include:

• Service Delivery: Generate and customize your landing page using your resume, portfolio, or survey inputs.
• Account and Billing: Manage account creation, authentication, and subscription payments (Personal Plan: $9/month or $90/year; Professional Plan: $15/month or $144/year).
• Analytics and Improvement: Analyze usage data to optimize templates, AI functionality, and user experience.
• Communication: Send account-related notifications (e.g., setup instructions, password resets), respond to support inquiries, and, with your consent, send promotional emails about new features or discounts.
• School Partnerships: Process inquiries and manage relationships with colleges, including offering student discounts and integrating with career services.
• Legal Compliance: Comply with applicable laws, regulations, or legal requests (e.g., responding to subpoenas).

We do not sell your personal information to third parties.

3. How We Share Your Information

We share your information only when necessary to provide our Services or meet legal obligations:

• Service Providers: We engage trusted third-party providers (e.g., hosting services like AWS, payment processors like Stripe) to support our Services. These providers access only the data needed for their functions and are bound by strict confidentiality agreements.
• Public Landing Pages: Content you choose to include on your landing page (e.g., skills, projects, headshot) is publicly accessible to anyone you share it with (e.g., recruiters, networks). You control what content is displayed.
• School Partners: If you access 2know.me through a partnered school, we may share limited data (e.g., account status) to verify eligibility for discounts, with your consent or as part of the partnership agreement.
• Legal Requirements: We may disclose your information if required by law, court order, or to protect the rights, safety, or property of 2know.me, our users, or others (e.g., in response to law enforcement requests).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to a successor entity, subject to this Privacy Policy.

4. Data Security

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse, including:

• Encryption of sensitive data (e.g., passwords, billing information, uploaded resumes) during transmission and storage.
• Secure hosting environments with firewalls and access controls.
• Regular security assessments to identify and mitigate vulnerabilities.

Despite these measures, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses arising from your failure to protect your credentials.

5. Your Data Rights

Depending on your location, you may have rights under data protection laws (e.g., GDPR, CCPA/CPRA, PIPEDA, LGPD):

• Access: Request a copy of your personal information.
• Correction: Update inaccurate data in your account.
• Deletion: Request deletion of your account and data, subject to legal retention requirements (e.g., billing records for tax purposes).
• Portability: Receive your data in a structured, machine-readable format.
• Opt-Out: Opt out of marketing communications via unsubscribe links or by contacting us.
• Object or Restrict: Object to or restrict certain data processing activities, where applicable.

To exercise these rights, contact us at [email protected]. We will respond within legal timeframes (e.g., 30 days for GDPR, 45 days for CCPA). California residents may opt out of data “sales” (as defined by CCPA, though we do not sell data) and request “Do Not Sell My Personal Information” via our website.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage:

• Essential Cookies: Enable core functionality (e.g., account login, session management).
• Analytics Cookies: Track usage patterns (e.g., page views, template selections) to improve our Services.
• Marketing Cookies: Deliver personalized promotions, if you opt in.

You can manage cookies via your browser settings or our cookie consent tool (if available). Disabling cookies may limit some features. For more details, see our Cookie Policy (linked if applicable).

7. Third-Party Links and Integrations

Our Services may include links to third-party websites (e.g., LinkedIn for Professional Plan integration, job boards). We are not responsible for their privacy practices. Please review their policies before sharing data. If you use LinkedIn integration, we collect only the data you authorize (e.g., profile details) to populate your landing page.

8. International Data Transfers

2know.me operates globally, and your data may be stored or processed in countries outside your residence (e.g., the United States). We use safeguards like Standard Contractual Clauses (for GDPR compliance) to ensure data protection during transfers. By using our Services, you consent to such transfers where permitted by law.

9. Children’s Privacy

Our Services are not intended for users under 13 years old (or 16 in certain jurisdictions, per GDPR and COPPA). We do not knowingly collect data from children. If we discover such data, we will delete it promptly. Contact us at [email protected] if you believe we have collected a child’s data.

10. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account and resume/portfolio data are retained while your account is active or as needed to provide Services.
• Billing information is kept for legal compliance (e.g., tax records, typically 7 years).
• Usage data is retained for analytics purposes, typically up to 2 years, unless anonymized.

You may request deletion of your data, subject to legal retention requirements.

11. Legal Basis for Processing (GDPR-Specific)

For users in the EU/EEA, we process data based on:

• Consent: For marketing emails or non-essential cookies, where you opt in.
• Contract: To provide Services (e.g., creating your landing page, processing payments).
• Legitimate Interests: For analytics, platform improvements, or fraud prevention, where your interests do not override ours.
• Legal Obligation: To comply with laws or respond to legal requests.

12. Data Breach Response

In the event of a data breach, we will:

• Investigate and contain the breach promptly.
• Notify affected users and authorities (e.g., within 72 hours for GDPR) if there is a likely risk to your rights.
• Follow our Data Breach Response Policy to mitigate impact and ensure compliance.

13. Contact Us

For questions, concerns, or to exercise your data rights, contact us:

• Email: [email protected]

We aim to respond within 48 hours. For GDPR complaints, you may contact your local data protection authority (e.g., ICO in the UK). California residents can reach the California Privacy Protection Agency.